cv999e's commitment to responsible gaming
Gaming is for entertainment — not a source of income. cv999e is committed to helping you enjoy safe and balanced entertainment.
What is responsible gaming?
Enjoy the fun of gaming — but stay within your limits.
Responsible gaming means treating gaming as a form of entertainment with full awareness, while maintaining complete control over your time and money. cv999e believes that gaming is truly enjoyable only when you know when to stop.
Everything on our platform — from cricket betting to slots and live casino — is built for entertainment. However, we firmly believe that gaming should never come at the cost of your financial or mental wellbeing.
- Treat gaming as entertainment — not as a way to earn money.
- Only bet money you can afford to lose.
- Do not try to recover losses by placing more bets.
- Set time limits and take breaks.
- Spend time with family and friends and maintain your social relationships.
- Avoid gaming when you are under financial pressure or emotional stress.
Protection tools and features
cv999e offers a number of effective features to support your safe gaming experience.
Age Verification
cv999e ensures that only players aged 21 and above can open an account and play. Identity verification is mandatory at the time of registration.
Deposit Limit Setting
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be changed for 24 hours.
Time Limits and Breaks
Set a time limit for your session. After a set period, the system will prompt you to take a break so you can continue playing with awareness.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion feature to take a temporary or long-term break. Just contact us via live chat to activate it.
Account Lock
Lock your account temporarily at any time. The lock period can range from 24 hours to permanent — entirely your choice.
24/7 Support
Our Bengali-speaking support team is available via live chat seven days a week, twenty-four hours a day. Whatever the issue, we are ready to help.
Signs of problem gambling
Be cautious if you notice the following signs.
We do not always realise when gaming is becoming harmful to us. Stay aware of the following warning signs to protect yourself or someone close to you:
- Repeatedly trying to recover money lost from gaming.
- Lying to family or friends because of gaming.
- Repeatedly failing to stop gaming despite trying.
- Neglecting work, family, or social life because of gaming.
- Borrowing money or using funds meant for essential expenses to game.
- Feeling restless or anxious when not gaming.
- Sleep or eating being disrupted by thoughts of gaming.
Deposit and withdrawal limits
cv999e's current deposit and withdrawal policy.
| Item | Amount | Details |
|---|---|---|
| Minimum Deposit | ৳100 | Applicable to all payment methods — bKash, Nagad, Rocket, Upay |
| Minimum Withdrawal | ৳800 | Applicable to all payment methods |
| Withdrawal Time | 30 minutes – 3 hours | As per Bangladesh Standard Time (BST) |
| Personal deposit limit | Your set limit | Set your daily / weekly limit by requesting via live chat |
| Welcome Bonus | Up to 100% up to ৳8,000 | On first deposit; wagering 20x; example: ৳1,000 deposit → ৳1,000 bonus → total ৳2,000 |
How to self-exclude?
Activate a break on your account in just a few steps.
Contact us via live chat
Open live chat on the cv999e website. Our Bengali-speaking team is available 24/7.
Submit your self-exclusion request
Let the support representative know how long you want to take a break — 30 days, 6 months, 1 year, or permanently.
Verify your identity
Confirm your identity using your account details for security purposes.
Receive confirmation that exclusion is active
Your request will be processed and you will receive an email confirmation once the exclusion is in effect.
Reconsider at the end of the exclusion period
Once the set period ends, contact the support team again to reactivate your account.
Support and guidance
You are not alone — we are always here for you.
If you or someone close to you is experiencing problems due to gambling, do not delay in seeking help. cv999e's responsible gaming team will help guide you in the right direction. Our support is completely confidential and non-judgmental.
Remember, problem gambling is a health issue — there is no shame in it. With the right support and awareness, it can be managed. Our Bengali-speaking team is ready to help you in your language, with an understanding of your situation.
Contact us
For any support related to responsible gaming:
Frequently Asked Questions
Answers to common questions about responsible gaming.
Enjoy cv999e safely
Play responsibly and enjoy the exciting games at cv999e. We are always here for any questions you may have.